Our Returns Policy
If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order due to you changing your mind. This cancellation period begins from the day you receive your order.
If you receive faulty goods, you also have the right to return these items and ask us to replace them or offer you a refund. We require a receipt or proof of purchase to complete a return.
We also reserve the right to provide partial refunds where applicable due to any item not returning in its original condition or any other fault that is not down to us, any item(s) being returned must be returned in their original packaging.
Faulty and/or Damaged Goods
Our quality control process is extremely thorough and we will never send out an item if it is faulty. If your items have arrived and have been damaged in transit, then please do let us know so we can offer you a replacement or a refund.
If you wish to return your items because they are damaged, to help us get this fixed for you ASAP, then please get in touch with us via e-mail at firstname.lastname@example.org and including the following information:
- Your name
- Your order number
- Product name
- Picture of the damage
- Description of the damage
- Whether you require a replacement or a refund
Returning an item - UK Customers
Returning an item to us is easy! Please follow the instructions below to return your item(s):
- Re-pack your item(s) in its original packaging, or in a secure package.
- Return your package via the Post Office, and remember to get proof of postage! Please do not post your package through the letterbox without getting proof of postage. Keep it safe in case you need to use this as evidence of your return. Please send to the following address:
- On receipt of your item, we will issue you with a replacement or a refund.
Returning an item - International Customers
We're sorry, but we are unable to offer a free returns service to our overseas customers. Any returns must be made at your own cost and sent to the following address:
How long does it take to process a return?
It can take up to 14 days from the date of your return for your parcel to be delivered back to us and processed.
On receiving your return the next step for us is to send the item for inspection. Once our checks have been completed, we'll refund back to your payment method. Funds should appear on your bank statement within 7 working days (this is dependent on your card issuer).
We will make sure we keep you in the loop every step of the way and let you know as soon as your return arrives with us, and again when we have processed your refund.
Once we have received your return and it has been inspected, we will let you know that we have received it and whether your return has been accepted. If your return is accepted we will then process your refund to the credit or debit card or original method of payment that was used to purchase your order. Refunds can typically take between 2-3 days to process.
If you haven't received your refund after 2-3 days please check with your bank or credit card company as it may take slightly longer to process your refund. If you have done that and still haven't received your refund, please contact us at email@example.com.
Can I have a replacement instead of a refund?
We only replace items if they are defective or were damaged during transit. If you need a replacement then please send your item to the address listed above.